Refund and Cancellation Policy

This policy covers paid credits, which are used for image, video, speech and image-analysis features that run on cloud GPUs. All prices are in Indian rupees (₹) and are shown before you pay.

How credits work

• 1 credit costs ₹1 at the base rate. Larger packs include bonus credits.
• Credits are added to your wallet after the payment is confirmed. Credits are valid for 365 days from your latest purchase.
• Free daily allowances are free and cannot be exchanged for cash.

Automatic refunds

If a generation fails to start or returns an error, the credits for that request are returned to your wallet automatically.

Cancellations and refunds of money

• Because GPU time is bought from third parties when you use a feature, credits that have already been used are not refundable.
• If you were charged but credits did not arrive, or you were charged twice, email us within 7 days with your payment ID and we will add the credits or refund the payment to the original method.
• Approved refunds go back to the original payment method and usually reach your account in 5 to 7 working days.
• Unused credits from a purchase made in the last 7 days can be refunded on request.

Expired credits

Credits that pass their 365-day validity cannot be used or refunded.

How to ask

Email business@aai-core.com from your account email with your payment ID.